Work flow Management

overview

Our approach on Work Flow Management?

Our workflow management tools are designed for power, flexibility, and bringing process agility. Designing automated workflow processes was never this simple. You can connect tasks to create a custom workflow that streamlines your business process while replacing manual steps with powerful automation.

Years experience

0+

Years experience
Certified experts

200+

Certified experts
End user satisfaction

0%

End user satisfaction
Global reach

0countries

Global reach
Service desk

024/7

Service desk

Our Work flow management solutions will help you succeed. Let’s get started

Solutions

Our Work Flow Management Solutions Include

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    Create work flows

    • Create single, group or multi-tiered approvals
    • Run sequential flows
    • Set up reminders
    • Create child processes
    • Create simple or complex business rules
    • Assign tasks and approvals
    • Collaborate on tasks and requests

  • telephone-operator-4682_c9489618-836b-47ec-8489-e15f613cb10c

    In-built Ticket Management System

    • Auto movement of tickets
    • Define business rules
    • Real time Ticket status
    • Ticket wise average handling time
    • SLA Management and Auto mailers
    • Dispositions of tickets

  • computer-network-1878_39828809-88f9-48e1-9a76-61c99401ec99

    Project Management tool

    • User creation
    • Task/Project creation and mapping with Target Average Handling time
    • Reports and Analytics
    • Time and Motion study
    • Agent wise Productivity hours/Non-productivity hours

Benefits

Our Work flow management supports every business with its wide spread benefits

  • Project Management Analytics
    • Performance metrics and review
    • Individual wise Task wise Target vs Achievement on Average Handling Time
    • Helps in Training Needs Identification (TNI)
    • Helps in BQ formulation
    • Performance report

  • Ticket Management System – Analytics and Intelligence
    • Call driver wise root cause
    • Controllable vs Controllable
    • KPI based reports and Analytics
    • Helps in Training needs evaluation (TNE)
    • Helps in identifying a bottom quartile team

  • Workflow Management – Analytics
    • Real time access to SLA adherence
    • Bridges intradepartmental communication gap
    • Strong process governance
    • Avoids offline communication
    • Finds the real bottlenecks

Stop wasting time and money on technology. Let’s get started

Why do we need emails when you can define amazing work flows and rules just by embracing Clay Tech WFM solutions
George Den, Customer