Contact Center as a Service

overview

What is Contact Center as a Service?

With the help of CCaaS, companies can be more flexible and agile, and pay less for assets whose usage may vary during peak loads versus low-demand loads. In this model, we provide software subscriptions (software as a service) to end users. CCaaS enables companies to enlist a pay-as-you-go model to get the resources they need as demand increases or decreases.

Years experience

0+

Years experience
Certified experts

200+

Certified experts
End user satisfaction

0%

End user satisfaction
Global reach

0countries

Global reach
Service desk

024/7

Service desk

Our Contact Center as a Service will help you succeed. Let’s get started

Solutions

Our Contact Center as a Service Include

  • router-1807_67aa302b-3a94-46a7-aa3d-66b8928a87d7

    Full Avaya-based functionality

    Avaya Cloud Contact Center supports all standard Avaya Elite ACD features, including skills based routing, enhanced transfer and conference, and CMS Supervisor.

  • router-1807_67aa302b-3a94-46a7-aa3d-66b8928a87d7

    Multi-tenancy for greater flexibility

    Avaya Cloud Contact Center provides native multi-tenancy with regular feature updates to pay for what you use.

  • router-1807_67aa302b-3a94-46a7-aa3d-66b8928a87d7

    100% browser-based

    Avaya Cloud Contact Center runs from any browser and requires only one-X® Agent be downloaded before use

  • router-1807_67aa302b-3a94-46a7-aa3d-66b8928a87d7

    Enhanced security

    The Avaya cloud platform is designed to operate with heightened security in the shared infrastructure of the public cloud.

  • router-1807_67aa302b-3a94-46a7-aa3d-66b8928a87d7

    Deployment flexibility

    Transition to the cloud faster with a choice of deployment options. Whether you start with only a few agents in a single process, a single location, or your complete operation, Avaya has you covered.

  • router-1807_67aa302b-3a94-46a7-aa3d-66b8928a87d7

    100% call recording

    Say goodbye to third-party call recording fees. Avaya true cloud-based, dual-channel recording captures customer contacts in their entirety, including the initial IVR experience, hold time, customer-agent interactions and any subsequent transfers and conferences.

  • router-1807_67aa302b-3a94-46a7-aa3d-66b8928a87d7

    Intelligent voice response (IVR)

    DTMF and uncommonly accurate speech-based IVR with patented technology can enhance customer satisfaction and increase contact center productivity by helping greatly improve containment rates and reduce opt outs.

Benefits

Our Contact Center as a Service supports every business with its wide spread benefits

  • Scale on the Go

    Your customers want to get in touch with you via phone, text, social, email, web chat and other channels. Expand to meet these new demands with multiple digital channels avaiable right out of the box.

  • Simplify and Save

    Stop the vendor sprawl with a unified cloud solition providing customer interaction, call recording, screen capture, IVR technologies, omnichannel support and more – all in one, integrated platform.

  • Cloud your way

    Your business is unique as are your customer’s expectations. Some applications need to be on-premise, others in a private or hydrib cloud. Avaya delivers a seamless experience regardless of your deployment model.

  • Delight your customers

    Interact with your callers how they choose, and see it all in a single view.

  • Empower your agents

    Improve agent efficiency with advanced productivity tools and proactive artificial intelligence (AI) assistance. No retraining required!

  • Advance the business

    Gain unmatched visibility into conversations using AI and advanced analytics.

Stop wasting time and money on technology. Let’s get started

Our contact center executives are loving this product
Hamilton G, Customer