Clay BPO

Seat Leasing
Contact Center
IT Solution

overview

Our BPO Seat Leasing Services

For your business operations at a negligible capital expense. The most moderate approach to kick your activity off in as right on time as 24 hours.

Clay Tech Seat Lease is the one of the rising seat-leasing aggregators in Delhi, India. Our customers are occupied with the business of Business Process Outsourcing (BPO), back-office task, IT and contact centers. Our business model is easy and simple– we help you locate that perfect office space that coordinates your necessities and administration prerequisites.

Our perceiving team works steadily with you to guarantee the space you needed will satisfy your desires. So, we help you locate that ideal space for your business. You reveal to us what you need, we will discover it for you. The personnel behind BPO Seat Lease has been in a similar business you are in. Your worries are just the same old thing new to us. We’ve experienced different issues concerning an office and co-area. We recognize what you are experiencing, so it bodes well for you to tap us with your necessities.

  • Prime Locations – We have an amazing workplace for you in the heart of the country, New Delhi. The location “Okhla, Phase – 1” is one of the mainstays of our proposition as it connects with the entire Delhi – NCR very seamlessly We offer, both premium and moderate spaces for thrifty customers.
  • Business Support – Setting up your office space and make it prepared for activity is only the start. We even make it simpler with our business bolster administrative skills, for a fee

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Our Seat Leasing Services will help you succeed. Let’s get started

Solutions

Our Seat Leasing Services Include

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    Our offices will represent itself with no issue. Our staffs are all around prepared to address your necessities. Here are a portion of the highlights of our offices.
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    We have a wide cluster of office determinations. We offer custom made workplaces, complete with universal standard seat-per-area proportion just as cabling and cooling system.
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    We offer boundless alternatives as far as fenced in area, exclusive areas, private office, meeting rooms, and so on. In case you are seeking something else, we will guarantee its incorporated into the bundle.
Benefits

Our Seat Leasing Service Benefits

    • Computer Options
    • Recruitment
    • Training and Development services
    • Hi-speed Internet
    • Conference room
    • Multiple Locations
    • 24/7 security
    • 24/7 Water & Power supply
    • Admin Support
    • Reasonable rate

Stop wasting time and money on technology. Let’s get started

  • 250

    Staffs across worldwide

  • 2500

    Satisfied clients

  • 15

    Years in the industry

  • 275

    Projects

VIDEOS

Key Success Factors

4 words for these guys - Affordable, Professional, Secure and Stable
ALAN FORTE
overview

Our approach towards Contact Center

We have positioned ourselves as an emerging leader in the space of Contact Center. Clay Tech is recognized as one of the fastest growing companies in the space of Contact Center.

Today, the world markets have developed to be very industry, process and fragment particular, and there has been a noteworthy move from the underlying days of business process services that was generally less complex. Clients now expect business process services suppliers to convey best-in-class operations, and additionally the change required with a specific end goal to be the best in their separate ventures. It’s not any more about operational measurements and SLAs alone, it’s about end-to-end process measurements and business results.

At Clay Tech, we comprehend this changing need of clients, and our point is to amuse you through a blend of operational perfection, industry mastery and change abilities. The operational greatness originates from our experience of banding together with different worldwide customers throughout the years, and the business ability depends on our concentration in select industry verticals at Clay Tech.

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Our Contact Center will help you succeed. Let’s get started

Solutions

Our Contact Center Include

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    Customer care

    Allows you build strong relationships by delivering a customized, multichannel customer experience. Giving extraordinary customer care encourages you construct connections that enhance customer satisfaction, support reliability, and spur income development. Give Clay Tech a chance to enable you to convey a customized, multichannel customer experience that meets your customer care and business objectives while bringing down your service management costs.

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    Technical support

    Multi-channel users and technical support solutions for an expansive range of products and services.

    Our multi-layered technical support team helps offering customized and most advanced service management solution to everybody from new clients with routine inquiries to IT experts requiring propelled technical support help from engineers with profound experience and propelled accreditations.

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    Our Support Team

    Our experienced leaders understand this line of business and that’s why they always ensure to stay ahead of the game. In order to ensure a seamless operation, our ecosystem is designed in an extremely planned way to handle any project. Our business operations are backed up by teams like quality and assurance, work flow management and MIS, Product and process training, communication training, subject matter experts, IT, managers and leaders

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    Chat

    Having the correct chat specialists can represent the moment of truth for any chat session. Give clients the talk encounter they expect.Clay Tech’s Chat Agent Solution conveys the chat engagement services your clients request, with the operational help and versatility your organization needs.

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    Customer support Tools (CST)

    We are the pioneers of some of the greatest customer support tools like Ticket Management System, Work Flow Management, Reporting software, Knowledge Management System and BI tools to give you Dashboard and Analytics based on your client’s KPIs on a real time basis

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    Competency and Compliance

    Systemic Approach to Standardize & improve an organization’s Business Processes, includes set of coordinated tasks and activities, conducted by people, that will lead to accomplishing Functional & organizational goal.

Benefits

Our Contact Center supports every business with its wide spread benefits

  • Productivity improvement

    We enable to the corporate executive to concentrate upon core business areas. We save time and help the executives to explore new revenue areas, accelerate other projects and focus on their customers. This leads to improvement in the productivity. Our educated or skilled agents perform the task efficiently and thus improve productivity.

  • Optimum utilization of the resources

    We enable optimum utilization of resources of scarce resources. Outsourcing your support functions to us helps to capture new efficiencies and reallocate the resources. Our availability of skilled employees and adoption of sophisticated technologies leads to utilization of resources and productivity.

  • Cost reduction

    Cost savings can be significant to any business. Our BPO service not only helps in reducing cost but also increase productivity and raise revenue significantly. Cost reduction is possible through process improvements, reengineering, and use of technologies that reduce and bring administrative and other costs under control.

  • Customer demands

    It is another great advantage of outsourcing the business processes to Clay Tech. We provide provide the management with flexible services to meet the customers’ changing requirements, and to support company acquisitions, consolidations, and joint ventures.

  • Technology

    Investing in new technology is very costly and often risky. As the technology market develops rapidly, it is difficult to keep pace with the latest innovations and solutions. Thus outsourcing to Clay Tech that has the resources, expertise and desire to continuously update its technological solutions, offers a true advantage of outsourcing.

  • Focus on core areas

    Efficient business strategy is essential to take the business to the top. Clay Tech enables the top management level to hand over critical but non-core activities of the business to us. This facilitates top management level to concentrate on the core activities.

Stop wasting time and money on technology. Let’s get started

“The services provided by Clay Tech have been exceptional, in terms of customer experience. There have been multiple yet different issues with my previous telecom subscribers, however, I am thankful for not having to face these issues with Clay”
said David Liff – Customer
overview

What is Contact Center as a Service?

With the help of CCaaS, companies can be more flexible and agile, and pay less for assets whose usage may vary during peak loads versus low-demand loads. In this model, we provide software subscriptions (software as a service) to end users. CCaaS enables companies to enlist a pay-as-you-go model to get the resources they need as demand increases or decreases.

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Our Contact Center as a Service will help you succeed. Let’s get started

Solutions

Our Contact Center as a Service Include

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    Full Avaya-based functionality

    Avaya Cloud Contact Center supports all standard Avaya Elite ACD features, including skills based routing, enhanced transfer and conference, and CMS Supervisor.

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    Multi-tenancy for greater flexibility

    Avaya Cloud Contact Center provides native multi-tenancy with regular feature updates to pay for what you use.

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    100% browser-based

    Avaya Cloud Contact Center runs from any browser and requires only one-X® Agent be downloaded before use

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    Enhanced security

    The Avaya cloud platform is designed to operate with heightened security in the shared infrastructure of the public cloud.

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    Deployment flexibility

    Transition to the cloud faster with a choice of deployment options. Whether you start with only a few agents in a single process, a single location, or your complete operation, Avaya has you covered.

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    100% call recording

    Say goodbye to third-party call recording fees. Avaya true cloud-based, dual-channel recording captures customer contacts in their entirety, including the initial IVR experience, hold time, customer-agent interactions and any subsequent transfers and conferences.

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    Intelligent voice response (IVR)

    DTMF and uncommonly accurate speech-based IVR with patented technology can enhance customer satisfaction and increase contact center productivity by helping greatly improve containment rates and reduce opt outs.

Benefits

Our Contact Center as a Service supports every business with its wide spread benefits

  • Scale on the Go

    Your customers want to get in touch with you via phone, text, social, email, web chat and other channels. Expand to meet these new demands with multiple digital channels avaiable right out of the box.

  • Simplify and Save

    Stop the vendor sprawl with a unified cloud solition providing customer interaction, call recording, screen capture, IVR technologies, omnichannel support and more – all in one, integrated platform.

  • Cloud your way

    Your business is unique as are your customer’s expectations. Some applications need to be on-premise, others in a private or hydrib cloud. Avaya delivers a seamless experience regardless of your deployment model.

  • Delight your customers

    Interact with your callers how they choose, and see it all in a single view.

  • Empower your agents

    Improve agent efficiency with advanced productivity tools and proactive artificial intelligence (AI) assistance. No retraining required!

  • Advance the business

    Gain unmatched visibility into conversations using AI and advanced analytics.

Stop wasting time and money on technology. Let’s get started

Our contact center executives are loving this product
Hamilton G, Customer