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overview

Our approach towards Contact Center

We have positioned ourselves as an emerging leader in the space of Contact Center. Clay Tech is recognized as one of the fastest growing companies in the space of Contact Center.

Today, the world markets have developed to be very industry, process and fragment particular, and there has been a noteworthy move from the underlying days of business process services that was generally less complex. Clients now expect business process services suppliers to convey best-in-class operations, and additionally the change required with a specific end goal to be the best in their separate ventures. It’s not any more about operational measurements and SLAs alone, it’s about end-to-end process measurements and business results.

At Clay Tech, we comprehend this changing need of clients, and our point is to amuse you through a blend of operational perfection, industry mastery and change abilities. The operational greatness originates from our experience of banding together with different worldwide customers throughout the years, and the business ability depends on our concentration in select industry verticals at Clay Tech.

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Our Contact Center will help you succeed. Let’s get started

Solutions

Our Contact Center Include

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    Customer care

    Allows you build strong relationships by delivering a customized, multichannel customer experience. Giving extraordinary customer care encourages you construct connections that enhance customer satisfaction, support reliability, and spur income development. Give Clay Tech a chance to enable you to convey a customized, multichannel customer experience that meets your customer care and business objectives while bringing down your service management costs.

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    Technical support

    Multi-channel users and technical support solutions for an expansive range of products and services.

    Our multi-layered technical support team helps offering customized and most advanced service management solution to everybody from new clients with routine inquiries to IT experts requiring propelled technical support help from engineers with profound experience and propelled accreditations.

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    Our Support Team

    Our experienced leaders understand this line of business and that’s why they always ensure to stay ahead of the game. In order to ensure a seamless operation, our ecosystem is designed in an extremely planned way to handle any project. Our business operations are backed up by teams like quality and assurance, work flow management and MIS, Product and process training, communication training, subject matter experts, IT, managers and leaders

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    Chat

    Having the correct chat specialists can represent the moment of truth for any chat session. Give clients the talk encounter they expect.Clay Tech’s Chat Agent Solution conveys the chat engagement services your clients request, with the operational help and versatility your organization needs.

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    Customer support Tools (CST)

    We are the pioneers of some of the greatest customer support tools like Ticket Management System, Work Flow Management, Reporting software, Knowledge Management System and BI tools to give you Dashboard and Analytics based on your client’s KPIs on a real time basis

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    Competency and Compliance

    Systemic Approach to Standardize & improve an organization’s Business Processes, includes set of coordinated tasks and activities, conducted by people, that will lead to accomplishing Functional & organizational goal.

Benefits

Our Contact Center supports every business with its wide spread benefits

  • Productivity improvement

    We enable to the corporate executive to concentrate upon core business areas. We save time and help the executives to explore new revenue areas, accelerate other projects and focus on their customers. This leads to improvement in the productivity. Our educated or skilled agents perform the task efficiently and thus improve productivity.

  • Optimum utilization of the resources

    We enable optimum utilization of resources of scarce resources. Outsourcing your support functions to us helps to capture new efficiencies and reallocate the resources. Our availability of skilled employees and adoption of sophisticated technologies leads to utilization of resources and productivity.

  • Cost reduction

    Cost savings can be significant to any business. Our BPO service not only helps in reducing cost but also increase productivity and raise revenue significantly. Cost reduction is possible through process improvements, reengineering, and use of technologies that reduce and bring administrative and other costs under control.

  • Customer demands

    It is another great advantage of outsourcing the business processes to Clay Tech. We provide provide the management with flexible services to meet the customers’ changing requirements, and to support company acquisitions, consolidations, and joint ventures.

  • Technology

    Investing in new technology is very costly and often risky. As the technology market develops rapidly, it is difficult to keep pace with the latest innovations and solutions. Thus outsourcing to Clay Tech that has the resources, expertise and desire to continuously update its technological solutions, offers a true advantage of outsourcing.

  • Focus on core areas

    Efficient business strategy is essential to take the business to the top. Clay Tech enables the top management level to hand over critical but non-core activities of the business to us. This facilitates top management level to concentrate on the core activities.

Stop wasting time and money on technology. Let’s get started

“The services provided by Clay Tech have been exceptional, in terms of customer experience. There have been multiple yet different issues with my previous telecom subscribers, however, I am thankful for not having to face these issues with Clay”
said David Liff – Customer